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Practice Management

Practice Manager (Steve Ellis)

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Patient Services Manager (Katie Pritchard)

Has specific responsibility for the reception team and handling complaints and developing new services for the practice.  In addition she is the key link for the Patients' Group

Practice Operations Manager (Elaine Barnett)

Has specific responsibility for the Data Administration team and is also clinical governance and data lead within the practice overseeing all IT structures and processes which support both clinicians and the wider practice teams.

Quality & Information Manager (Amanda Lloyd)

Has specific responsibility for the Practice Administrative team and Secretarial teams. She is also responsible for the monitoring of practice performance and contract monitoring.

Administration

Data Administration Team

Yvonne Blake Data Administrator

Judith Hosie Data Administrator

Jake Klair Data Administrator

Victoria McKee Data Administrator

Maxine McLean Data Administrator

Chloe Jackson - Walsh Data Administrator

 

Practice Administration Team

Karen Berridge Quality & Information Co-Ordinator

Stacey Gough Practice Administrator

Hannah Young - Administrator (Apprentice) 

Reception

Joy Williams Reception Team Leader

Margaret Blain Receptionist

Doreen Hardy Receptionist

Sandra Griffiths Receptionist

Nikki Hartley Receptionist

Amanda Hayley Receptionist

Jacky May Receptionist

James Powell Receptionist

Chloe Jackson Walsh Receptionist

Rose Wolf Receptionist

Rosita Kidd Receptionist

Jaycee Thorpe Receptionist

Rose Davies Reception Apprentice

Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.

Secretaries

Shirley and Kelsie

Our Secretarial team deals with all referrals to secondary care and can help you with an queries you may have about a referral, insurance reports or forms.

 
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